Frequently Asked Questions

Frequently Asked Questions

Below is a list of Frequently Asked Questions and Answers about custom screenprinting services with us. If you have additional questions, call us at (800) 331-5251 for further assistance or use our contact form to send us a message.

Questions

1.   Is there a minimum order?
2.   What files format will you accept for artwork?
3.   What do I need to submit an order?
4.   What is your turnaround time?
5.   Do you print on customer provided garments?
6.   What is your setup cost?
7.   What color inks do you have?
8.   Can I change ink colors in the middle of a run?
9.   What is a flash?
10.   Can you print licensed logos?
11.   I only have an old shirt that someone else printed for me, can you print more?

Answers

Q: Is there a minimum order?
A:

Yes, the minimum order for screenprinting is 12 pieces per design. If you can’t meet the 12 piece minimum, we have other decoration techniques which may work out better for you. Ask a sales representative if you have any questions/concerns.

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Q: What files format will you accept for artwork?
A:

We accept the following art formats: AI, CDR, EPS, JPEG, PSD, PDF, BMP, TIFF.

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Q: What do I need to submit an order?
A:

When you are ready to place an order, please make sure you have the sizes, style, and quantities of garment you want to order. Please specify if you have a specific due date. We require a deposit of half the amount of the order up front for first time customers. We accept cash, checks, Visa, and Mastercard.

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Q: What is your turnaround time?
A:

Standard production time is 10 working days for most orders. Rush orders will be accepted as production allows, and may carry an additional rush charge. Promotional item turnaround times vary by manufacturer. Please inquire prior to ordering.

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Q: Do you print on customer provided garments?
A:

We can print on the majority of garments that a customer brings in. There is a $0.50 per piece contract screen charge. We need to see the garment prior to beginning the order process. Some materials cannot be screen printed to satisfaction.

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Q: What is your setup cost?
A:

There are no setup fees for orders of 12 pieces, or more (garments must be ordered through Kelgraphics to qualify). There is a charge
for set up if your order does not meet the free setup guidelines. This charge is dependent on the number of colors and complexity of your design. An exact quote can be given after our art department reviews your design.

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Q: What color inks do you have?
A:

We currently run off the standard Union Ink chart, as well as some specialty inks. You can view these colors by going to our Ink Colors page. PMS matching is available with an extra charge.

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Q: Can I change ink colors in the middle of a run?
A:

Ink changes can be done, but there is a minimum of 12 pieces per color for the change, and a $10 fee for every change.

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Q: What is a flash?
A:

A flash is when the design requires that an ink color be dried before another color is put over it. A flash charge applies to most dark garments and some lights depending on artwork. This makes the design much more vibrant and keeps inks from running together.

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Q: Can you print licensed logos?
A:

We will only print copyrighted logos or images with the express written consent of the license holder. There is no exception to this rule.

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Q: I only have an old shirt that someone else printed for me, can you print more?
A:

If you have a previous design with no electronic artwork, we can recreate the design at our normal hourly rate. This also applies to hand-drawn designs and photocopies. The image must be your own design, we will not recreate another person’s copyrighted work.

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