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Returns & Exchanges Policy

Return and Refund Policy

Last updated: March 24, 2020

Thank you for shopping at Kelgraphics operated by Kelgraphics LLC.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Kelgraphics LLC, 110 W. River St. Cadillac, MI 49601.
  • Service refers to the Website.
  • Website refers to Kelgraphics, accessible from https://www.kelgraphics.com
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

As we sell completely custom apparel & goods to our customers, we do not accept refunds of any kind. If there are any errors, we will work with you to resolve them as quickly and efficiently as possible. Only after all attempts at resolving the issue have been discussed will we begin to process a refund. Please note: If your order was produced as directed by our order/art approval system, a refund will NOT be considered under any circumstances. As your order is produced on demand for your business/organization or event, we cannot accept it returned with a full refund.

In order to begin the resolution of any issues with your order, you must contact us within 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To begin discussing with us any error or issue you may have with your order, please reach out to us using the following methods:

  • By email: sales@kelgraphics.com
  • By visiting this page on our website: https://www.kelgraphics.com/contact-us/
  • By phone number: 231-775-2313
  • By mail: 110 W. River St Cadillac, MI 49601 USA

If it is deemed that we are at fault we will process your refund after all goods are returned to us within 30-45 business days.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

110 W. River St Cadillac, MI 49601 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: sales@kelgraphics.com
  • By visiting this page on our website: https://www.kelgraphics.com/contact-us/
  • By phone number: 231-775-2313
  • By mail: 110 W. River St Cadillac, MI 49601 USA